Frequently asked Questions:

How can I pay for the goods?

 

Answer:

You can pay for the selected product by credit card on the website.
 

Can I pay half the amount with a card and the other half in cash?

 

Answer:

Payment is carried out once on the site.
 

What should I do if my payment fails?

 

Answer:

You will need to check whether you have access to make an online purchase.
 

How soon can I get the goods after making the payment?

 

Answer:

You can order the courier delivery service or pick up the order yourself within 5 working days in the airline sales offices:

Nur-Sultan (left bank), st. Kunaev 14B (TSE CTO2) LCD "Nursaya-1", 1st floor, office 26

Almaty, Al-Farabi Avenue, 19 Business center "Nurly Tau", Pavilion 2B
 

Are there any weight restrictions, how many products can I order?

 

Answer:

You can order an unlimited quantity of goods, there are no restrictions on volume.
 

Can I order delivery of goods on weekends?

 

Answer:

Delivery is carried out daily from 10:00 to 17:00 hours, except weekends (Saturday, Sunday).
 

How much does delivery cost?

 

Answer:

The shipping cost will be automatically calculated after you enter the address.
 

If I want to cancel the order?

 

Answer:

You have the right to refuse the ordered Goods at any time before its receipt and within 14 days after receipt of the Goods, not counting the day of purchase. To return Goods you must contact the email address – MyShop@airastana.com
 

Can someone take delivery of the goods instead of me?

 

Answer:

The goods can be delivered only to the person specified when filling in the data on the website. If the buyer is not at the specified address, the courier has the right to postpone delivery to the next working day.
 

How can I change my shipping address?

 

Answer:

To change the delivery address, please contact us by e-mail MyShop@airastana.com with the Manager of the online store.
 

If I received the goods with the defect?

 

Answer:

In case of visible mechanical damage you need to open the parcel in the presence of the courier, and draw up an act of damage to the goods. In any other cases, please email: MyShop@airastana.com no later than 3 (three) working days from the receipt of the order.
 

Can I get a fiscal receipt for a purchase?

 

Answer:

In the case of the sale of goods, works, services to individuals, payments for which are carried out by electronic money or using electronic payment means (including using payment cards) invoice is not required. But upon request we will be able to provide invoice.
 

At what rate will the payment take place if I have a foreign bank card?

 

Answer:

When paying with a foreign bank card, the conversion will be made at the exchange rate on the day of purchase.